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Your privacy is very important to us. We want to make your experience
on the Internet as enjoyable and rewarding as possible, and we
want you to use the Internet's vast array of information, tools,
and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm
commitment to privacy and security. This Privacy Policy describes
how Neato collects information from all end users of Neato's
Internet services (the "Services")-those who access
some of our Services but do not have accounts ("Visitors")
as well as those who pay a monthly service fee to subscribe to
the Service ("Members")-what we do with the information
we collect, and the choices Visitors and Members have concerning
the collection and use of such information. Neato requests that
you read this Privacy Policy carefully.
Personal Information Neato Collects and How It Is Used
Introduction
Neato collects information in different ways from
Visitors and Members who access the various parts of our Services
and the network of Web sites accessible through our Service.
We use this information primarily to provide a customized experience
as you use our Services and, generally, do not share this information
with third parties. However, we may disclose personal information
collected if we have received your permission beforehand or in
very special circumstances, such as when we believe that such
disclosure is required by law or other special cases described
below.
Registration
Members are asked to provide certain personal information
when they sign up for our Services including name, address, telephone
number, billing information (such as a credit card number), and
the type of personal computer being used to access the Services.
The personal information collected from Members during the registration
process is used to manage each Member's account (such as for
billing purposes). This information is not shared with third
parties, unless specifically stated otherwise or in special circumstances.
However, in instances where Neato and a partner jointly promote
the Services, Neato may provide the partner certain personal
information, such as the name, address, and username of persons
who subscribed to the Services as a result of the joint promotion
for the sole purpose of allowing us and the partner to assess
the results of the promotion. In this instance, personal information
may not be used by the partner for any other purpose. Neato may
also generate nonidentifying and aggregate profiles from personal
information Members provide during registration (such as the
total number, but not the names, of Members). As explained in
more detail below, we may use this aggregated and nonidentifying
information to sell advertisements that appear on the Services.
Neato Partners and Sponsors
Some Neato products and services
are offered to Visitors and Members in conjunction with a non-affiliated
partner. To provide Visitors and Members some of these products
and services, the partner may need to collect and maintain personal
information. In these instances, you will be notified before
any such data is collected or transferred and may decide not
to use that particular service or feature.
Online Shopping
At some Web sites, you can purchase products
and services or register to receive materials, such as a catalog
or new product and service updates. In many cases, you may be
asked to provide contact information, such as your name, address,
email address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online
gift order sent directly to a recipient, you may be asked to
provide information about the recipient, such as the recipient's
name, address, and phone number. Neato has no control over the
third parties' use of any personal information you provide when
placing such an order. Please exercise care when doing so.
If you order products directly from Neato, we will use the personal
information you provide only to process that order. We do not
share this information with outside parties except to the extent
necessary to complete that order.
Responses to Email Inquiries
When Visitors or Members send email
inquiries to Neato, the return email address is used to answer
the email inquiry we receive. Neato does not use the return email
address for any other purpose and does not share the return email
address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business
and individual customer surveys. We encourage our customers to
participate in these surveys because they provide us with important
information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information
and responses will remain strictly confidential, even if the
survey is conducted by a third party. Participation in our customer
surveys is voluntary.
We take the information we receive from individuals responding
to our Customer Surveys and combine (or aggregate) it with the
responses of other Neato customers to create broader, generic
responses to the survey questions (such as gender, age, residence,
hobbies, education, employment, industry sector, or other demographic
information). We then use the aggregated information to improve
the quality of our services to you, and to develop new services
and products. This aggregated, non-personally identifying information
may be shared with third parties.
Special Cases
It is Neato's policy not to use or share the personal
information about Visitors of Members in ways unrelated to the
ones described above without also providing you an opportunity
to opt out or otherwise prohibit such unrelated uses. However,
Neato may disclose personal information about Visitors or Members,
or information regarding your use of the Services or Web sites
accessible through our Services, for any reason if, in our sole
discretion, we believe that it is reasonable to do so, including:
to satisfy laws, such as the Electronic Communications Privacy
Act, regulations, or governmental or legal requests for such
information; to disclose information that is necessary to identify,
contact, or bring legal action against someone who may be violating
our Acceptable Use Policy or other user policies; to operate
the Services properly; or to protect Neato and our Members.
"Cookies" and How
Neato Uses Them
A "cookie" is
a small data file that can be placed on your hard drive when
you visit certain Web sites. Neato may use cookies to collect,
store, and sometimes track information for statistical purposes
to improve the products and services we provide and to manage
our telecommunications networks. These cookies do not enable
third parties to access any of your customer information. Additionally,
be aware that if you visit non-Neato web sites where you are
prompted to log in or that are customizable, you may be required
to accept cookies.
Advertisers and partners may also use their own cookies. We
do not control use of these cookies and expressly disclaim responsibility
for information collected through them.
Neato's Commitment to Children's Privacy
Protecting children's
privacy is especially important to us. It is our policy to comply
with the Children's Online Privacy Protection Act of 1998 and
all other applicable laws.
We believe that there is no substitute for proper parental supervision.
For further information about tips, tools, age-appropriate or
kid-friendly Web sites and how to report online trouble, please
visit www.getnetwise.org.
Finally, Neato recommends that children ask a parent for permission
before sending personal information to Neato, or to anyone else
online.
Public Forums
Please remember that any information you may disclose
in public areas of the Internet, becomes public information.
You should exercise caution when deciding to disclose personal
information in these public areas.
Neato's Commitment to Data Security
Services and Web sites we
sponsor have security measures in place to protect the loss,
misuse, and alteration of the information under our control.
While we make every effort to ensure the integrity and security
of our network and systems, we cannot guarantee that our security
measures will prevent third-party "hackers" from
illegally obtaining this information.
How to Access or Modify Your Information
Neato offers Members
the opportunity to access or modify information provided during
registration. To access or modify such information, visit http://www.Neato.net
or contact our Customer Service Department at (903) 784-1582
.
Where to Direct Questions About Neato's Privacy Policy
If you have any questions about this Privacy Policy or the practices
described herein, you may contact:
Neato
1651 Clarksville St
Paris, TX 75460
Revisions to This Policy
Neato reserves the right to revise,
amend, or modify this policy, our Internet Service Agreement
and our other policies and agreements at any time and in any
manner. Notice of any revision, amendment, or modification will
be posted in accordance with the Internet Service Agreement.
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